COVID-19 Pandemic: Impact and strategies for education sector in India
The pandemic has significantly disrupted the higher education sector as well, which is a critical determinant of a count...
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Since the beginning of the pandemic, it has been widely known that remote education will be a struggle for many children across the globe. Therefore, a local authority in the Philippines has set up a makeshift call centre staffed by dozens of teachers to make sure students don’t fall behind in class.The temporary call centre opened in the capital Manila is staffed by 70 people who are answering daily queries by phone, email and instant messenger, as students “get to grips with virtual learning. â€Around 50 teachers and 20 substitute teachers at the support programme have been trained by call centre supervisors to handle student inquiries, most of which have been about maths or science.“Quality education must continue. Just because there is an ongoing pandemic the quality of learning shouldn’t suffer,†said Ferdinand Delgado, team leader of the support programme.
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Phone-call centre for remote learners
Since the beginning of the pandemic, it has been widely known that remote education will be a struggle for many children across the globe. Therefore, a local authority in the Philippines has set up a makeshift call centre staffed by dozens of teachers to make sure students don’t fall behind in class.The temporary call centre opened in the capital Manila is staffed by 70 people who are answering daily queries by phone, email and instant messenger, as students “get to grips with virtual learning. â€Around 50 teachers and 20 substitute teachers at the support programme have been trained by call centre supervisors to handle student inquiries, most of which have been about maths or science.“Quality education must continue. Just because there is an ongoing pandemic the quality of learning shouldn’t suffer,†said Ferdinand Delgado, team leader of the support programme.
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