CECI's project, Sustainable Use of Technology for Public Sector Accountability (Susasan) is more relevant than ever and has been adapted to respond to certain concerns of the Nepalese population during the pandemic.

The project's approach consists in supporting local authorities in adopting a decision-making process based on the real needs of the population. This process consists of a two-way interaction between citizens and local governments. Such an interaction, facilitated by the creation of government websites, municipal messaging systems and computer centres, allows for citizens to communicate their needs and for elected officials to better respond to those needs. The population thus exercises control over local governments, encouraging them to act responsibly.

The mass messaging system, made possible by the use of mobile phones, has facilitated the work of local authorities in raising awareness of the risks and preventive measures related to COVID-19. This means of communication has also been used by local governments to support those migrant workers who have been able to return to Nepal and to ensure they respect family quarantine.

The website includes statistics on the progression of the virus, a directory of hospitals and pharmacies in operation, as well as information on the availability of quarantine and isolation services. Users can also interact with governments through the portal by sending their details and requesting assistance if they show symptoms of COVID.

Since the launch of the initiative in Dhangadhi on March 3, its success has been such that the concept has been replicated in 27 other cities, including 16 municipalities with which we do not work directly.

Since the start of the pandemic, many people have also seen their mental health affected. In order to help women, migrant workers and local elected officials deal with the challenges they face, the project has developed knowledge material in the form of podcasts offered to the population to raise awareness.

Relief Web| 7 July 2020

More details: https://reliefweb.int/report/nepal/nepal-technological-tools-fight-covid-19-and-promote-transparency